Privacy Policy

Who we are

This website is operated by The Royal Standard Gwinear ("we", "us"). We are committed to protecting your personal information and respecting your privacy in line with the UK GDPR and Data Protection Act 2018.

Data Controller

The named Data Controllers responsible for your personal data are:
Beverley Hyland and Chris Hyland.

Contact: hello@royal-standard.co.uk
Address: 50 Churchtown, Gwinear, Hayle, Cornwall, TR27 5JL, United Kingdom

What data we collect

• Identity and contact details (name, email, phone)
• Booking details (dates, party size, preferences, extras)
• Payment status and references (no card details are stored on our systems)
• Communications you send to us (emails, form submissions)
• Website usage data (cookies/analytics if you consent)

How we use your data (lawful bases)

• Contract: to process and manage your bookings and provide services
• Legitimate interests: respond to enquiries, improve our services, prevent fraud
• Legal obligation: maintain records required by law (e.g., accounting)
• Consent: send optional marketing communications and use non-essential cookies

Sharing your data

We only share personal data with trusted providers where necessary to run our business, for example:

• Payment processing (e.g., Stripe) – secure payments and fraud prevention
• Email delivery (e.g., Resend) – sending booking confirmations and service emails
• Website hosting and platform services – secure storage and operations

These providers act as Data Processors and only process data on our instructions, under appropriate contracts and safeguards.

Retention

We keep booking and financial records for up to 6 years to meet legal and accounting requirements. Enquiry emails and routine correspondence are retained only as long as necessary for our operations.

International transfers

Where data is transferred outside the UK/EEA by our processors, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion in certain circumstances
• Object to or restrict processing in certain circumstances
• Data portability (where applicable)
• Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact hello@royal-standard.co.uk addressed to Beverley Hyland and/or Chris Hyland.

Cookies

We use necessary cookies for site functionality. With your consent, we may use analytics/marketing cookies. You can manage preferences via the Cookie Settings link in the footer or your browser settings.

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Complaints

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

Updates to this policy

We may update this policy from time to time. Material changes will be highlighted on this page with an updated date.